QEval is an AI-powered quality and performance management platform for contact centers, developed by ETS Labs, the engineering division of Etech Global Services. Built from over 22 years of hands-on contact center experience, it evaluates voice, chat, and email interactions to improve quality, compliance, customer experience, agent performance, and coaching. With AI-driven conversation analysis, automated data redaction, and support for both human and AI agents, QEval helps organizations optimize operations and deliver better customer outcomes at scale.
1.1 About QEval
Video