Table of Contents
Overview
The Agent Achievement Reports provide a detailed view of agent performance by highlighting the achievements of top-performing agents. These reports help users review key performance measures, including the maximum overall score and total points earned by top performers.
Top Performer Metrics
The following reports are available:
- Top Performers Overall Max Score: Displays the highest overall score achieved by the top-performing agents.
- Top Performers Total Points Earned: Displays the total points earned by the top-performing agents.
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