In today’s customer-centric business environment, contact centers need advanced tools to ensure high-quality customer interactions, regulatory compliance, and operational efficiency. QEval is an AI-powered quality and performance management platform developed by ETS Labs, the engineering division of Etech Global Services. Built from over 22 years of real-world contact center experience, QEval helps organizations analyze and evaluate customer interactions across voice, chat, and email channels. By combining artificial intelligence with proven contact center best practices, QEval enables businesses to improve agent performance, enhance customer experience, ensure compliance, and drive better business outcomes through data-driven insights and scalable conversation analysis.
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