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On demand QEval® Webinar Series

Why 90% of Contact Center AI Fails: How to Pick Winners

Most contact center AI pilots stall before they prove value. This session breaks down why, and gives you a buyer's framework for separating AI that delivers measurable ROI from AI that only demos well.

58 min On demand Jim Iyoob, Jordan Zivoder and Manu Dwievedi
J
Jim Iyoob
President, ETS Labs
J
Jordan Zivoder
Speaker
M
Manu Dwievedi
VP, Product Strategy & Innovation
Quality & Analytics AI buying ROI
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About this session

Most contact center AI pilots stall before they prove value. This session breaks down why, and gives you a buyer’s framework for separating AI that delivers measurable ROI from AI that only demos well.

 

What you will learn

The failure patterns common to stalled AI pilots

The questions to ask any AI vendor before you sign

How to score a pilot honestly instead of by demo

What production-grade AI accountability actually looks like

Contractual commitments

Four numbers no peer publishes.

94%+
Accuracy SLA
Written into the master agreement
30 days
Deployment
Money-back guarantee
60 days
Exit clause
Cancel with notice, no penalty
120 days
ROI
Documented customer-average outcome
Score your own calls

Done watching? Bring a real transcript.

We will score a real call from your floor in the demo, show you what your current QA program missed, and send you the full report within 24 hours.

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