Accessibility Statement

ETS Labs is committed to a digital presence that can be used by people with disabilities. Accessibility is part of how we evaluate every page we publish on qeval.ai and every interface we ship in the QEval® platform. We treat it as an ongoing program rather than a one-time project, and we publish what we know, including the areas where we are not yet fully conformant.

1. Our commitment

ETS Labs is committed to providing a website and a software product that can be used by people with disabilities. Accessibility is evaluated on every page we publish on qeval.ai and in every QEval® interface, from the live conversation scorer to the analytics dashboards and the ROI calculator. We aim for the experience to work with a keyboard alone, with a screen reader, at high zoom, and with reduced motion.

2. Scope of this statement

This statement applies to:

• The public website at qeval.ai and its pages.
• QEval® product interfaces, including the live conversation scorer, analytics dashboards, the Product Tour, and the ROI calculator
• Public PDFs and downloadable documents published on qeval.ai on or after January 1, 2025.

Third-party content we link to, including external video and webinar providers, is governed by those providers’ own accessibility statements. Where we embed third-party content, we choose providers that state a conformance target at least equivalent to WCAG 2.1 AA.

3. Standards we target

The website and platform target the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium. We also align to the following where applicable:

4. Conformance status

The website partially conforms to WCAG 2.1 Level AA. Partially conforms means some parts of the content do not yet fully conform to the standard. The known areas are listed under Known limitations below. Where we fall short, we list the issue, name a target remediation date, and offer an accessible alternative or a human channel you can use to get the same information.

Honesty over checkbox: no large site reaches full conformance on every page at every moment. We list known gaps here rather than hide them. If you spot something not listed, contact us and we will add it to the tracker.

5. Accessibility features

Features we have built into the website and platform:

• Semantic HTML structure with unique page titles, landmark regions, and a logical heading hierarchy.
• Visible keyboard focus on all interactive elements, validated through tab order.
• Color contrast at or above WCAG AA thresholds for body text; brand accent treatments do not rely on color alone to convey meaning
• Text alternatives for images that carry information; decorative images use empty alt attributes.
• The live conversation scorer is fully keyboard operable, and its results are exposed as text rather than by color alone
• Forms with programmatically associated labels, descriptive error messages, and accessible validation.
• Skip-to-content links on long pages, and consistent, predictable navigation across pages.
• Animated backgrounds and scroll reveals respect the operating-system reduced-motion preference
• Layout and content remain usable at browser zoom up to 200 percent without loss of functionality or content

6. Assistive technology compatibility

The website is tested against current versions of the following pairings:

• JAWS on Chrome and Edge for Windows.
• NVDA on Chrome and Firefox for Windows.
• VoiceOver on Safari for macOS and iOS.
• TalkBack on Chrome for Android.
• Windows High Contrast and macOS Increase Contrast display settings.
• Browser zoom up to 200 percent without loss of functionality or content.

We do not test against every version of every tool. If you encounter a pairing that does not work for you, tell us and we will investigate.

7. Known limitations

The following areas are not yet at full WCAG 2.1 AA conformance and are tracked for remediation.

• Interactive data visualizations. The ROI calculator and some dashboard charts present data graphically. A parallel data table or text summary accompanies each visualization so the same values are available to screen readers. Color is never the only way meaning is conveyed.
• Legacy PDFs. Some documents published before January 1, 2025 may lack a full tagged structure or alternative text for every image. Email accessibility@qeval.ai and we will provide an accessible version within five business days where technically feasible.
• Embedded webinar and video players. Some third-party video and webinar players have keyboard focus patterns that deviate from WCAG requirements. We mirror key content on the QEval® page and provide a transcript where available. If a specific player creates a barrier for you, contact us for an alternative.

8. Assessment methodology

Our accessibility program combines automated testing, manual audit, and user validation.

Automated testing

• Automated tool, e.g. Axe-core runs against changed pages in the CI build pipeline; critical and serious findings block release
• Automated tool, e.g. Pa11y runs a full-site scan on a regular cadence and produces a delta report
• Automated tool, e.g. Lighthouse runs on staging and production for all key pages

Manual audit

• Structured manual reviews against the WCAG 2.1 AA checklist at every major release.
• Keyboard-only navigation walkthrough for every new template
• Screen-reader walkthrough on representative pages with JAWS, NVDA, and VoiceOver.

Independent audit

Insert independent audit date and firm, or remove this paragraph if no audit has been conducted yet. Example: "An independent accessibility audit was completed in Q1 2026 by [Firm Name]. A summary is available on request from the Accessibility Team."

User validation

We invite people who rely on assistive technology to validate new templates before general release, and we act on the feedback received.

9. Training and governance

Accessibility is covered in onboarding for engineering, design, content, and operations roles. Designers and engineers receive role-specific accessibility training at least annually. Content owners receive plain-language and alternative-text training before publishing. Accessibility outcomes are reviewed on a recurring governance cadence by the team responsible for the website and product.

10. Feedback and accommodations

If you experience a barrier or need an accommodation to access information or a service, tell us. We will acknowledge your request within two business days and aim to deliver an accessible alternative within five business days, or agree on a longer timeline with you if the request requires structural remediation.

When you contact us, please include the URL of the page or the name of the document, a description of the barrier you encountered, and the assistive technology you are using if applicable.

11. Formal complaints

If you are not satisfied with our response to a feedback or accommodation request, you may escalate in writing to accessibility@qeval.ai. If you remain unsatisfied after escalation:

• Residents of the United States may file a complaint with the US Department of Justice Civil Rights Division at ada.gov, or with the United States Access Board.
• Residents of the European Union may refer a complaint to the enforcement authority designated under the national transposition of the Web Accessibility Directive or the European Accessibility Act (Directive 2019/882).
• Residents of Ontario, Canada may file a complaint with the Accessibility Directorate of Ontario.

12. Date and review cycle

This statement was last reviewed on June 5, 2026. It is reviewed at least every twelve months, after every major website or platform release, and after every independent audit. The effective date at the top of the page is updated on each review.