Privacy Policy

This Privacy Policy describes how ETS Labs ("ETS Labs," "we," "us," "our") collects, uses, discloses, and protects personal data when you visit qeval.ai, request a demo, engage with our marketing, apply for a role, or otherwise interact with us as a website visitor, prospect, or job applicant. It also explains our role when enterprise clients use the QEval® platform to process call recordings and interaction data on behalf of their own customers.

What we may collect

• Name and job title
• Contact information, such as telephone number and email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and offers

What we do with the information we gather

The information is used to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping
• To improve our products and services
• To periodically send promotional emails about new products, special offers, or other information we think you may find interesting
• From time to time, to contact you for market research purposes by email, phone, or mail, and to customize the website according to your interests

Information security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have established physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

If at any point you would like to opt out of receiving our newsletters, please click the "Unsubscribe" link at the bottom of any newsletter you receive. If you would like to change the channels that we use to contact you, or modify your information, you can email us stating your preferences at CX@qeval.ai .

You may request details of personal information which we hold about you under:

• The Data Protection Act 1998 and the Data Protection Act 2018
• GDPR, if you are in a country within the European Union
• CCPA, if you are a resident of California

You may submit a request at any time if you would like a copy of the information held on you, if you believe any information we hold is incorrect or incomplete, or if you would like to request that your information be promptly removed from our systems. Submit your request by email to CX@qeval.ai or by phone at +1 936-559-2258 .

Your rights

Under certain circumstances, by law, you have the following rights in relation to your personal data:

• A right of access to your personal data held by us
• A right to receive your personal data in a machine-readable format
• A right to object to the processing of your personal data where we are relying on legitimate interests (or those of a third party) for a particular purpose, and you believe your circumstances mean you are unjustifiably prejudiced by this processing, and where we do not have compelling legitimate interests to override such objection
• A right to ask us not to process your personal data for direct marketing purposes (including profiling for the purpose of direct marketing). You can find out more about how to unsubscribe or adjust your marketing preferences in the "Controlling your personal information" section above
• Where we have sought your consent to use your personal data for a particular purpose, a right to withdraw your consent at any time, by the methods set out in this policy or by any other method we inform you of when seeking your consent
• A right, in certain circumstances, to have inaccurate personal data rectified, blocked, erased, or destroyed, and a right to complain to your data protection supervisory authority

In order to protect you, we reserve the right to verify your identity before processing any such request. If you contact us in relation to your rights, we will do our best to accommodate your request or objection.

Email usage

The email address you provide may be used to send you information and updates, in addition to periodic company news, updates, and related product or service information. You may visit this page periodically for updates to this policy.

Contact us

If you would like to receive further information about this policy or any of our safeguards, please contact our Compliance Office:

By using our site, you consent to this privacy policy.