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On demand QEval® Webinar Series

Beyond Manual QA:Transforming Agent Performance Through AI-Powered Monitoring

Sampling-based manual QA reviews 1 to 3 percent of conversations and misses the rest. This session shows what changes when every interaction is scored, and how AI-assisted monitoring lifts agent performance without adding headcount.

35 Minutes On demand Shawndra Tobias, Vincent Trotter and Patrick Reynolds
S
Shawndra Tobias
Speaker
V
Vincent Trotter
Speaker
Patrick Reynolds
Speaker
Quality & Analytics Auto QA Coaching
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About this session

Sampling-based manual QA reviews 1 to 3 percent of conversations and misses the rest. This session shows what changes when every interaction is scored, and how AI-assisted monitoring lifts agent performance without adding headcount.

 

What you will learn

The real cost of sampling-based QA

What 100% coverage surfaces that sampling misses

How monitoring becomes coaching, not just reporting

How to scale QA without scaling the QA team

Contractual commitments

Four numbers no peer publishes.

94%+
Accuracy SLA
Written into the master agreement
30 days
Deployment
Money-back guarantee
60 days
Exit clause
Cancel with notice, no penalty
120 days
ROI
Documented customer-average outcome
Score your own calls

Done watching? Bring a real transcript.

We will score a real call from your floor in the demo, show you what your current QA program missed, and send you the full report within 24 hours.

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