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On demand QEval® Webinar Series

Stop the AI Burn Rate: A Governance Framework for Real ROI in Contact Centers

Most contact center AI spend never reaches measurable ROI. This session lays out a governance framework that turns AI investment into outcomes you can put in front of a CFO: where to measure, what to score, and how to tie capability to value across all Six Layers of Intelligence.

46 Minutes On demand Jim Iyoob and Manu Dwievedi
J
Jim Iyoob
President, ETS Labs
M
Manu Dwievedi
VP, Product Strategy & Innovation
Quality & Analytics AI governance ROI
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About this session

Most contact center AI spend never reaches measurable ROI. This session lays out a governance framework that turns AI investment into outcomes you can put in front of a CFO: where to measure, what to score, and how to tie capability to value across all Six Layers of Intelligence.

 

What you will learn

Where AI budgets quietly leak before they ever show value

What to measure before and after an AI deployment

How governance keeps an AI program accountable over time

How to attribute AI value beyond Layer 1 quality and compliance

Contractual commitments

Four numbers no peer publishes.

94%+
Accuracy SLA
Written into the master agreement
30 days
Deployment
Money-back guarantee
60 days
Exit clause
Cancel with notice, no penalty
120 days
ROI
Documented customer-average outcome
Score your own calls

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We will score a real call from your floor in the demo, show you what your current QA program missed, and send you the full report within 24 hours.

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