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On demand QEval® Webinar Series

How to Build Trust Using Data Analytics

Data only changes decisions when leaders trust it. This session covers how to build analytics your operators, clients, and executives will actually act on, from data quality to credible attribution.

43 Minutes On demand Jim Iyoob, Shawndra Tobias and Christopher Basile
J
Jim Iyoob
President, ETS Labs
S
Shawndra Tobias
Speaker
C
Christopher Basile
Speaker
Quality & Analytics Reporting Trust
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About this session

Data only changes decisions when leaders trust it. This session covers how to build analytics your operators, clients, and executives will actually act on, from data quality to credible attribution.

 

What you will learn

What undermines trust in CX data

How to validate analytics before you act on them

How to attribute outcomes credibly

How to present data so executives move on it

Contractual commitments

Four numbers no peer publishes.

94%+
Accuracy SLA
Written into the master agreement
30 days
Deployment
Money-back guarantee
60 days
Exit clause
Cancel with notice, no penalty
120 days
ROI
Documented customer-average outcome
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