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On demand QEval® Webinar Series

Transforming Contact Centers: From Data Insights to Action-Driven Success Strategies

How to move from data insight to action. This session walks through using analytics to improve customer experience and drive measurable results across the contact center.

45 min On demand Jim Iyoob, Shawndra Tobias and Melissa Magos
Jim Iyoob
President, ETS Labs
S
Shawndra Tobias
Speaker
M
Melissa Magos
Speaker
Quality & Analytics Analytics Operations
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About this session

How to move from data insight to action. This session walks through using analytics to improve customer experience and drive measurable results across the contact center.

 

What you will learn

How to operationalize insight, not just report it

Where analytics most reliably drives action

How to measure the results of those actions

How to sustain the gains over time

Contractual commitments

Four numbers no peer publishes.

94%+
Accuracy SLA
Written into the master agreement
30 days
Deployment
Money-back guarantee
60 days
Exit clause
Cancel with notice, no penalty
120 days
ROI
Documented customer-average outcome
Score your own calls

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We will score a real call from your floor in the demo, show you what your current QA program missed, and send you the full report within 24 hours.

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