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On demand QEval® Webinar Series

Decoding Your Customer Conversations: A Deep Dive into Analytics

A deep dive into conversation analytics: how scoring every customer conversation changes what you know about your contact center, and what you can do about it.

46 Minutes On demand Jim Iyoob and Manu Dwievedi
J
Jim Iyoob
President, ETS Labs
M
Manu Dwievedi
VP, Product Strategy & Innovation
AI & Voice Conversation analytics Coaching
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About this session

A deep dive into conversation analytics: how scoring every customer conversation changes what you know about your contact center, and what you can do about it.

What you will learn

What conversation analytics reveals at scale

How scoring works across every interaction

How to find coaching and compliance signals

How to act on what the analytics surface

Contractual commitments

Four numbers no peer publishes.

94%+
Accuracy SLA
Written into the master agreement
30 days
Deployment
Money-back guarantee
60 days
Exit clause
Cancel with notice, no penalty
120 days
ROI
Documented customer-average outcome
Score your own calls

Done watching? Bring a real transcript.

We will score a real call from your floor in the demo, show you what your current QA program missed, and send you the full report within 24 hours.

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