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On demand QEval® Webinar Series

Conversation Analytics Masterclass

A practical masterclass on implementing conversation analytics: choosing the right platform, driving adoption, and getting value early, drawn from deployments across a live contact center.

56 Minutes On demand Jim Iyoob, Kim Howell and Manu Dwievedi
J
Jim Iyoob
President, ETS Labs
K
Kim Howell
Speaker
M
Manu Dwievedi
VP, Product Strategy & Innovation
AI & Voice Implementation Adoption
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About this session

A practical masterclass on implementing conversation analytics: choosing the right platform, driving adoption, and getting value early, drawn from deployments across a live contact center.

What you will learn

How to choose the right analytics platform

How to drive adoption with your teams

How to avoid the common implementation traps

How to measure value in the first month

Contractual commitments

Four numbers no peer publishes.

94%+
Accuracy SLA
Written into the master agreement
30 days
Deployment
Money-back guarantee
60 days
Exit clause
Cancel with notice, no penalty
120 days
ROI
Documented customer-average outcome
Score your own calls

Done watching? Bring a real transcript.

We will score a real call from your floor in the demo, show you what your current QA program missed, and send you the full report within 24 hours.

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