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On demand QEval® Webinar Series

The CX Strategy: Igniting Performance with Deep Analytics

A working session on building a CX strategy on AI-driven insight: how deep analytics moves performance, and how to connect what you learn in QA to outcomes the business cares about.

43 Minutes On demand Jim Iyoob, Shawndra Tobias and Christopher Basile
J
Jim Iyoob
President, ETS Labs
S
Shawndra Tobias
Speaker
C
Christopher Basile
Speaker
Quality & Analytics CX strategy Performance
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About this session

A working session on building a CX strategy on AI-driven insight: how deep analytics moves performance, and how to connect what you learn in QA to outcomes the business cares about.

What you will learn

How to turn analytics into a CX strategy

Which signals actually move performance

How to connect QA insight to business outcomes

How to report CX impact to leadership

Contractual commitments

Four numbers no peer publishes.

94%+
Accuracy SLA
Written into the master agreement
30 days
Deployment
Money-back guarantee
60 days
Exit clause
Cancel with notice, no penalty
120 days
ROI
Documented customer-average outcome
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