The performance management platform built inside a live contact center.
QEval® is built by ETS Labs , the engineering arm of Etech Global Services, an operator that has run enterprise contact centers since 2003. We did not study the contact center from the outside. We run them.
Built to run a contact center, then made available to everyone else.
QEval® was not designed in a software lab. It was built inside Etech Global Services, an operator that has run enterprise contact centers since 2003. The intelligence other vendors put in roadmap decks — QEval® has been running it on live contact center floors across three countries, every single day.
Most platforms in this category were founded around 2017 and raised venture capital to build a product for a market. QEval® came the other way around: two decades of operating heritage, built organically with no mergers, acquisitions, or outside capital steering the roadmap. The Layer 2 through 6 surfaces existed before the product did, because an operator needed them to keep the floor running. We built the platform we needed, then made it available to everyone else.
Two decades operating. Then productized.
From a contact center floor in 2003 to billions of conversations scored on a proprietary architecture.
One operator. One engineering arm. One platform.
Etech Global Services
Runs enterprise contact centers since 2003. Operates across 3 countries and 7 sites, serving Fortune 50 organizations.
ETS Labs
The AI software division. 500+ team members building and operating the proprietary models, classification engine, and products.
QEval®
The performance management platform for the AI-era contact center. Scores every conversation across all six layers, vendor-neutral for human and AI agents.
A performance management platform, not just QA.
QEval® scores every conversation across voice, chat, and email, then surfaces all six layers of intelligence from the same data: quality and compliance, customer, revenue, operational, training, and strategic. It works the same way for human and AI agents, on one scorecard.
A proprietary Mixture-of-Experts architecture grades each scorecard item with a purpose-trained expert, so accuracy holds across every dimension at once. PII and PHI are redacted at ingest, before any model sees the data. Coaching and calibration are built into the platform, not bolted on after.
The people who run it.
Operators and engineers, not career marketers. The team that built QEval® inside a live contact center.
Independently validated.
See what an operator-built platform scores on your calls.
Bring your conversations. We score them across all six layers and send a written ROI memo and proposal.