{"version":"1.0","provider_name":"QEval","provider_url":"https:\/\/qeval.ai\/help","author_name":"prashant","author_url":"https:\/\/qeval.ai\/help\/author\/prashant\/","title":"Significance of QA Metrics Within Call Center Organizations - QEval","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"6fg4L2bBPJ\"><a href=\"https:\/\/qeval.ai\/help\/knowledgebase\/significance-of-qa-metrics-within-call-center-organizations\/\">Significance of QA Metrics Within Call Center Organizations<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/qeval.ai\/help\/knowledgebase\/significance-of-qa-metrics-within-call-center-organizations\/embed\/#?secret=6fg4L2bBPJ\" width=\"600\" height=\"338\" title=\"&#8220;Significance of QA Metrics Within Call Center Organizations&#8221; &#8212; QEval\" data-secret=\"6fg4L2bBPJ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/qeval.ai\/help\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"A company cannot successfully run without engaging a QA. A QA monitors routine work for flawless processes and to report issues. Nonetheless, to have efficient QAs, organizations should include guidelines on metrics, which in turn will give better outcomes for impeccable performances. But why are QA metrics even required? QA metrics are essential to have [&hellip;]","thumbnail_url":"https:\/\/cdn.qevalpro.com\/help\/wp-content\/uploads\/2020\/05\/blog-image-3.jpg"}