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</html><description>Table of Contents Introduction Introduction The Work Allocation Group page allows users to create group of agents for work allocation. These groups help distribute work evenly among agents or assign work based on specific business requirements. To access the Work Allocation Group feature, navigate to Manage &gt; Work Allocation &gt; Work Allocation Group. The Work [&hellip;]</description><thumbnail_url>https://cdn.qeval.ai/help/wp-content/uploads/2023/07/Work-Allocation-Group-1.png</thumbnail_url><thumbnail_width>1899</thumbnail_width><thumbnail_height>747</thumbnail_height></oembed>
